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​​SmileBack welcomes a new Managing Director – a note from our Founder

6 Aug 2018

As many of you know, I ran an MSP on ConnectWise for many years, which is how I came up with the idea for SmileBack. These last three years of building a product that I’m very proud of with a team that I love, achieving milestones like becoming the number one-rated app in the ConnectWise marketplace and surpassing $1 million in annual recurring revenue, have been wonderful. It also feels like the prefect time for a break, to hand over the reins of managing the company to someone I know well and trust, and to come back refreshed a little while from now after an exciting round-the-world trip.

I’m very pleased to announce that Ryan Grant Little, a seasoned tech entrepreneur and good friend of many years, took over my role as Managing Director last month. Ryan’s career has spanned everything from building a charitable donations platform that will cross $1 billion in total transactions this year to pioneering work in social entrepreneurship and impact investing, not to mention a handful of tech and cleantech startups to boot. He’s got good instincts, lots of experience, and a huge amount of energy to take SmileBack to the next level.

-Brad Benner, Founder  

Note from Ryan

Thanks, Brad, for the kind words! To the SmileBack community – I’d love to get to know you better. If you ever want to reach out with comments/complaints/praise, want to talk all things customer satisfaction, have ideas you want to share or just say "hi", here’s a link to my Calendly that you can use anytime, now or in the future. Or you can reach me by email at ryan(at)smileback(dot)io. I’d love to hear from you.

-Ryan Grant Little, Managing Director